What Areas Do They Service?
Second, you’ll need a company that services all of the areas where you have properties. When a tenant calls with a problem, you don’t want to worry about which of company services that particular address. Landlords who have only one or two properties shouldn’t have a problem finding an HVAC and plumbing service provider who has a sufficient coverage area. Landlords who have lots of properties may have to look specifically for a larger company that has many service areas.
By selecting a company that services all the properties you have, you’ll be able to make a single phone call, saving time and stress. Power Pro Plumbing proudly serves the greater Los Angeles area, Orange County, the South Bay, and beyond.
What Is Their Average Response Time?
Third, make sure whatever company you choose has a fast average response time. When tenants call with problems, they’re going to want the issues fixed quickly. You don’t want to have a tenant waiting a long time while a service company is getting to the property.
In some cases, response time is more than mere convenience. Certain issues, like a loss of heat in the winter or a lack of water at any time of year, may have financial consequences. If a tenant isn’t able to stay in their rented unit because a vital issue isn’t fixed quickly enough, they might be forced to temporarily find other lodgings — and they could try to withhold rent.
While there isn’t a set standard that qualifies as a fast response time, a company that regularly responds to call in under an hour is preferable. One that typically gets to properties within the same day is even better. At Power Pro Plumbing- we do both and guarantee customer satisfaction.
Are There Emergency Service Fees?
Fourth, make sure you know what you’ll have to pay for service calls that occur after business hours. Many companies charge extra for emergency calls and after-hours and weekend surcharges can quickly consume your rental income.