Dispatch Service Representative

Full Time
CA, Cerritos
Posted 1 year ago

 

  • Job Title: Dispatch Service Representative
  • Work Hours: Must be flexible; 8:00 AM to 8:00 PM Including weekends
  • Job Summary:
    • Processes service requests and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within the call center environment.
  • Job Duties:
    • Provide fast and friendly customer service to both internal and external customers
    • Answer incoming calls related to service, billing, and other departments
    • Schedule service/estimate appointments in a timely manner
    • Make outbound calls to book, confirm, and survey upcoming or completed appointments
    • Other assigned duties as directed by management
    • Help new employees understand our brand, policy, and procedures
  • Job Requirements
    • Education and Experience
      • High school diploma or equivalent
      • 2-3 years experience in Plumbing/HVAC dispatching
      • Advanced customer service skills
      • Geographical knowledge of service area
      • Organizational Skills
      • Maintain the service technicians daily schedules and dispatch the technicians as service calls are completed
      • Computer skills a must.
      • Schedule return trips with customers
      • Clear and concise communications with department managers, employees, and customers
      • Adept knowledge of standard concepts, practices, and procedures in Plumbing/HVAC
    • Key Competencies
      • Honesty and integrity
      • Excellent customer service skills
      • Ability communicate empathy
      • Critical Thinking and Problem solving
      • A Strong Sense of Urgency and Ability to Prioritize Tasks
      • Detail-oriented
      • Adept learner
      • Able to multitask
      • Proven ability to process high volumes of work with great accuracy
      • Basic knowledge of data entry and Microsoft Office applications (Outlook, Excel, Word)
      • Knowledge of Service Titan (is a plus)
      • Excellent written and verbal communication skills
    • Physical Requirements
      • Must be able to sit for long periods of time
      • Must be able to work varying shifts including days, evenings, and weekends.

 

Applicants are subject to a new hire drug screen. We are a Drug-Free Workplace.

Job Features

Job CategoryCustomer Service, Dispatch

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