We're Hiring
Customer Service Representative
Customer Service Representative at Power Pro Plumbing, Heating & Air (Los Angeles & Orange County). Process service requests and take care of customers in our c
Power Pro Plumbing Heating & Air is looking for an experienced Customer Service Representative to join our team. As a company with a reputation for service and excellence, we do whatever it takes to ensure our customers have the best care. We're looking for someone who shares our values, has a good attitude, and treats others respectfully.
The Customer Service Representative is mainly responsible for processing service requests and fulfilling customer needs to ensure complete customer satisfaction, using common and proprietary concepts, practices, and procedures within the call center environment. You'll answer incoming calls related to service, billing, and other departments; schedule service and estimate appointments promptly; schedule return trips; make outbound calls to book, confirm, and survey appointments; maintain the service technicians' daily schedules and dispatch technicians as calls are completed; and help new employees understand our brand, policies, and procedures.
This role requires a flexible schedule, including weekends — hours vary from 8 am to 8 pm.
What We're Looking For
- High school diploma or equivalent
- 2–3 years of customer service experience preferred
- Beginner HVAC knowledge of standard concepts, practices, and procedures
- Intermediate plumbing and drains knowledge of standard concepts, practices, and procedures
- Excellent written and verbal communication skills, with the ability to communicate empathy
- Detail-oriented, able to multitask, and proven ability to process high volumes of work with great accuracy
- Basic knowledge of data entry and Microsoft Office (Outlook, Excel, Word); ServiceTitan experience is a plus
- Able to sit for long periods and work varying shifts, including days, evenings, and weekends
- Applicants are subject to a new-hire drug screen — we are a drug-free workplace
What We Offer
- Competitive pay and annual bonuses
- Health, vision, and dental benefits
- Good work-life balance
- Continual training and clear advancement paths
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